Website Hawaiian Airlines
The primary function of Hawaiian flight attendants is to ensure the safety of our guests while aboard Company aircraft, by being physically and psychologically capable of performing safety procedures and assisting guests in the event of an emergency. Flight Attendants work in a fast-paced environment; they must be able to handle emergency situations and effectively deal with all types of personalities in an attentive and pleasant manner.
Secondarily, flight attendants provide our guests with a consistent and prescribed level of customer service in the aircraft cabin during flight, which includes providing food and beverage service, while providing an unsurpassed Aloha experience.
- Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of guests
- Pleasantly greet and direct guests to their assigned seats and answer flight-related questions
- Assist guests with stowing carry-on luggage in overhead compartments or underneath cabin seats
- Prepare and serve in-flight meals
- Demonstrate use of safety equipment (e.g., seat belts, oxygen masks, and life jackets) and emergency procedures prior to take-off
- Walk aisles of planes to check for guest observation of safety regulations, enforce and advise guests of safety infractions and effectively diffuse and resolve difficult guest situations
- Direct and assist guests in emergency procedures, such as evacuating a plane following an emergency landing
- Provide food and beverage service consistently and as prescribed by procedure
- Prepare guests and aircraft for landing, following procedures
- Satisfactorily complete annual FAA-approved re-certification provided by Hawaiian Airlines
- Ability to obtain and maintain an AOA Badge
- Possess the ability to learn and maintain current knowledge and competency of emergency procedures in accordance with Hawaiian and FAA Regulations
- Assist ill or incapacitated passengers and fellow crew members
- Evacuate the aircraft in heavy, dense smoke during a cabin fire
- Able to be present to work alternative schedules, including evenings, weekends, and holidays
- Ability to effectively and professionally interact with others (colleagues and guests)
- The ability to tell when something is wrong or is likely to go wrong, recognize there is a problem, and escalate the concern
- Able to work in climates and locations across the globe and work variable shifts
- Able to fly at high altitudes
- Able to meet the physical demands of the job
- Handle and operate oxygen bottles and fire extinguishers
- Able to work effectively with other colleagues to deliver a never-ending aloha experience by providing prompt and pleasant responses to guest inquiries, requests, and complaints while aboard the flight
- Jump down the emergency slide from a height of approximately 24.5 feet
- Demonstrate strong customer service skills and ability to diffuse and resolve difficult customer situations effectively
- Able to read, write, and speak English proficiently
- Must be 21 years old or older at the time of application
- High school diploma, or GED equivalent; college education or degree preferred
- Present a professional image. May not have visible body art (including tattoos), facial, multiple or upper ear piercing, gauge piercings, or extreme hair color or style while in the Flight Attendant Uniform and while in any physical position in public areas
- Successfully complete an FAA-approved, unpaid eight-week intensive training program provided by Hawaiian Airlines
- Able to relocate within the state of Hawaii or the continental U.S.
- Vertical Reach of 82”
- Ability to sit in a cabin crew jump seat with seatbelt and shoulder harness fastened
- Successfully clear tuberculosis (TB) test
- In addition, flight attendants are required to stand for up to four to seventeen hours, during which time stooping, twisting, and pulling, and pushing cabin equipment may be necessary.
- Provide proof of full COVID-19 vaccination by the date of the training.
- Successfully clear pre-employment drug test*
- Must be in possession of a valid passport and be able to secure applicable visas for travel to countries served by Hawaiian Airlines
- Travel documents must remain valid throughout all phases of training and employment
- Flight Attendants work in an environment subject to varying climatic conditions, variable positive and negative gravitational loads induced by turbulence, and varying levels of cabin pressurization.
- Current Employees must be in good standing with the company.